On this page
What we check
- The sums for every part of the bundle, the VAT and the amount due.
- Price rises on broadband, landline and TV: since 17 January 2025 rises in new contracts must be set out in pounds and pence (Ofcom).
- Whether any part of the bundle is out of contract.
- Compensation for broadband or landline problems. TV isn't covered by the automatic scheme.
- TV add-ons and equipment charges you may not need.
Out of contract on one part
Bundles often have parts ending at different times. 28% of broadband customers were out of contract for at least one service in their bundle in June 2025 (Ofcom).
| Package | Extra paid out of contract, on average, a month (2025) |
|---|---|
| Broadband only | £7.20 |
| Broadband and landline | £7.84 |
| Broadband and TV | £7.22 |
| Broadband, landline and TV | £9.28 |
Switching a bundle
One Touch Switch covers broadband and landline, so your new provider arranges that part. TV may need cancelling separately with your old provider, and your old provider must tell you about any charges, including early exit fees, before you switch (Ofcom).
Slow speeds in a bundle
Under Ofcom's voluntary broadband speeds code, if your speed falls below the minimum you were guaranteed and your provider can't fix it within 30 days, you can leave without an exit fee. Since 21 December 2022 this includes products bundled with the broadband. Signed up: BT, EE, NOW Broadband, Plusnet, Sky, TalkTalk, Utility Warehouse, Virgin Media and Zen (Ofcom).
Complaints
Complain to your provider in writing first. Since 8 April 2026 you can take an unresolved complaint to a free ombudsman scheme after 6 weeks, or sooner with a deadlock letter. The two schemes are CISAS and the Communications Ombudsman, and your provider will tell you which it uses (Ofcom).
Ofcom's pages on the 6-week rule cover phone and broadband. For a TV-only problem, ask your provider which scheme handles it.
Frequently asked questions
Can I leave just the TV part of my bundle?
Check your contract. Parts of a bundle can have different end dates, and the rules on leaving depend on what each part says.
Do price rise rules cover TV?
Yes. Ofcom's pounds-and-pence rule covers pay TV as well as phone and broadband, for contracts signed from 17 January 2025.
Will I get compensation if my TV stops working?
Not under the automatic scheme, which covers broadband and landline only. You can still complain to your provider.
Is the check free?
Yes, always. If you switch to a deal through us, the provider may pay us a commission, and each deal says so.