If your broadband or landline breaks and isn't fixed in time, an engineer misses an appointment, or a new service starts late, most big providers must pay you automatically. The amounts rose on 1 April 2026.
Checked 8 October 2026Written by the MyBillChecker team
Service lost and not fixed after 2 full working days
£10.34 for each extra day
Engineer misses an appointment
£32.31
New service starts late
£6.46 for each day late
The scheme covers the UK's largest broadband and landline providers, and the amounts rise each year in line with inflation (Ofcom). If your provider isn't in it, you can still claim, but it won't be automatic.
Our broadband checker works out what you're owed: enter the days without service, missed appointments and days late.
Slow speeds
Automatic compensation doesn't cover slow speeds. If your provider signed up to Ofcom's broadband speeds code, you may be able to leave without a fee if speeds stay below the minimum you were promised and it can't fix them.
Complaining
Complain in writing. Since 8 April 2026 you can go to a free ombudsman scheme (the Communications Ombudsman or CISAS) after 6 weeks, or sooner with a deadlock letter.
Template: compensation claim
Template letter
Account [number]. My broadband stopped working on [date], I reported it on [date] and it was fixed on [date]. Under Ofcom's automatic compensation scheme I'm owed £10.34 for each day after the first two full working days, a total of £[X]. Please confirm when this will be paid.
