Since 17 January 2025, any price rise in a new phone or broadband contract must be set out in pounds and pence when you sign. Rises linked to inflation, or given as a percentage, are banned in new contracts.
Checked 7 October 2026Written by the MyBillChecker team
Only rises written into your contract in pounds and pence
Before 17 January 2025
The price-rise terms in your contract at the time, which may be inflation-linked
When you can leave without a fee
If your provider raises the price in a way your contract didn't set out, it must give you notice and let you leave without an exit fee. Act within the time limit stated in the notice.
Template: price rise query
Template letter
Account [number]. My bill dated [date] shows a monthly price of £[X]. My contract, signed [date], sets the price at £[Y][with a rise of £Z in April]. Please explain the difference and refund any overcharge. If this rise isn't in my contract, please confirm I can leave without an exit fee.
