Suppliers can only force-fit a prepayment meter as a last resort, and never in some homes, such as where everyone is over 85 with no other support. If you're on one, you can ask to switch back once you're clear of debt.
Checked 7 October 2026Written by the MyBillChecker team
When a supplier can't force-fit a prepayment meter
Under Ofgem's rules, forced installation is ruled out for households including:
people over 85 with no one else in the home to help
people with a terminal illness
people whose health would be put at serious risk by losing heating or power
homes where nobody can physically top up the meter
Before any forced installation, the supplier must try to contact you at least 10 times and carry out a welfare visit.
Problems topping up?
Ask your supplier about emergency credit and extra support credit, and join its Priority Services Register. If you're struggling, see help paying your energy bill.
Switching back to a credit meter
If you have no debt and pass a credit check, your supplier must agree to move you off prepayment.
